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What is the range in feet.  I have a boat dock that is approx. 100 feet from my lake home.  What equipment do I need to have stereo music on that dock?

Asked by: Bob B
The range of any extender is affected by many factors including environment, construction, and wireless interference. Under normal circumstances, 100 feet is probably a bit too far for the HEOS Extend. I should also point out that this product is no longer in production.
Answered by: Mike D
Date published: 2017-06-05

I want my heos drive to stay on the one wifi connection, will adding a heos extend allow this or does it switch between the router wifi and the heos extend? I also want to control a onkyo amplifier by app which will be connected to my router/switch.

Asked by: Trev
Hi Trev. The HEOS Drive only connects via Ethernet, but you can use a HEOS Extend as a wireless bridge to connect the HEOS Drive to your network. First set up the HEOS Extend in extender mode, then move it to a location near the HEOS Drive where you still have at least decent WiFi signal. If you connect an ethernet cable between the HEOS Extend and the HEOS Drive, the HEOS Drive will connect to your network. It's very important that the HEOS Extend has a good WiFi signal from the router, otherwise devices connected to your network through the HEOS Extend may have poor network performance.
Answered by: Mike D
Date published: 2016-10-04

Does HEOS use multicast? I'm on a network where multicast devices are not allowed.

Asked by: higuma
Hi higuma. Great question! Yes, HEOS does use multicast. If multicast is disabled on the network you will have trouble with the app discovering your HEOS devices, and/or playback and control. Thank you!
Answered by: Mike D
Date published: 2016-09-29

How to I set it up so my SSID stays the same?

Asked by: ARW27
Hi Allen. If you're setting the HEOS Extend up as an extender, it will take on the same SSID as the access point it's extending. To do this, first connect the Extend to your router using an ethernet cable. Then open the HEOS app, go into the settings in the app, select "My Devices" and select the HEOS Extend from the device list. From that menu you can change the mode to "Extender." When you do that, you will need to select your WiFi SSID from a list, then enter your WiFi password. The Extend will connect to your WiFi, and the HEOS app will instruct you to disconnect the extend and move it to the desired location. Once that's done, you're all set. Because the SSID is the same as your router, devices will automatically connect to it. Please note: If you don't already have any other HEOS products, the HEOS Extend cannot be set up. If you need any help at all, please feel free to get in touch with HEOS support on our support page: https://usa.denon.com/us/heos-support Thank you!
Answered by: Mike D
Date published: 2016-08-26
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