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HEOS/Multi-Room Sound
HEOS 1
HEOS 1 Go Pack
HEOS 3
HEOS 5
HEOS 7
HEOS Amp
HEOS Amp HS2
HEOS AVR
HEOS Bar
HEOS Drive
HEOS Drive HS2
HEOS Extend
HEOS HomeCinema
HEOS Link
HEOS Link HS2
HEOS Subwoofer
HEOS Superlink
Legacy AVR with HEOS
Other / None
Category*
Advanced Operation
iPod Docks
IR / Remote Programming
IR / Remote Programming
RS-232C Control
RS-232C Control
Turntable Setup
Turntable Setup
Zone 2/3 Operation
Zone 2/3 Operation
Direct Purchase
Manual Request
Parts Distributor
Basic Operation
• Playback/Disc Issues - DVD/CD/BD
Audio Return Channel
Connection Setup / Menu Setup
Connection Setup / Menu Setup
Handshaking Issue / Syncing Issues
Handshaking Issue / Syncing Issues
iPod Connections
No Audio / Audio Dropouts
No Audio / Audio Dropouts
No Video / Video Dropouts
No Video / Video Dropouts
Product Registration Questions
Protection Mode
Protection Mode
Remote Programming
Remote Support
Surround Modes
Custom Install
HDMI Interconnect Issues
Product Set Up Issues
RS232 Commands/Controls
System Interconnect Issues
DB571 5x7 COAX
Extended Warranty Contracts
New Product Warranty
Refurbished Product Warranty
FAQ
HEOS
Amazon Alexa
Commercial
3rd Party Control
Parts & Accessories
Pre Sale Question
Promotion Issue/Question
Feature Requests
HEOS App/Device issues - General
App control not possible
App crashes
App Software Update Issue
Grouping Issues
Other
Stereo Pairing
Surround / Subwoofer Pairing
Update Issue
Volume Issues
Network/Discovery Issues
Ethernet Stability Issue
No Speakers Show in App
Some speaker(s) missing in app
Wi-Fi Stability Issue
Playback Issues - Bluetooth
Latency
Other Playback Issue
Playback issues - external devices
Analogue sources
HDMI (ARC) issue
Latency/Sync
Optical / coaxial
Sound Modes/Surround
Playback issues - General
Audio Dropouts
Dropouts
Playback Issue(s)
Playback issues - music server
Cannot find server
No tracks, artists or albums found
Other issue
Search issue
Unsupported file format
Playback issues - Smart device
Android/Kindle App
Cannot find music
iOS Issue
Playback issue
Unsupported Media (Smart Device)
Playback issues - USB
Cannot find USB device
Search issue
Unsupported media (USB)
Queue / playlist / history / favorites issue
Issue with playlist creation and playback
Issue with Queue editing
No album art,metadata
Other
Playback not possible
Unsupported Media File Formats
Service
No Power, Protect
Product Registration
Warranty Support
Setup Issue
Bluetooth Pairing
General Education How To Use
HDMI Control (CEC) / ARC issue
IR remote control
Network Issue
Not able to install wirelessly
WiFi signal drops
Other
Unable to create
Unable to login
Unable to Reset Password
Amazon Prime
Internet Radio - TuneIn
Music Service Outage
Napster / Rhapsody
Other
Pandora
SiriusXM
Soundcloud
Spotify Connect
Tidal
In Need of Service or Repair
Find A Local Service Center
Installation Assistance
A/V Setup
A/V Setup
Audio Calibration
Audio Calibration
Input Assignment
Input Assignment
Microprocessor Reset
Microprocessor Reset
Zone Setup
Zone Setup
Networking
Airplay
AirPlay
Firmware Update / Server Connect Issue
Firmware Update / Server Connect Issue
Music Streaming Services
Network Operation
Network Operation
Network Setup
Network Setup
Features
Firmware
HDMI
IR Codes/RS232
Network
No Audio/No Video
Other
Protect
Remote
Setup/Assignment
Zone Setup/Operation
Parts
Manual Request
Parts Distributor
App crashes
Cannot connect to speaker in App
Dead unit out of box
Distorted Audio - sound quality
Interoperability with other products
No audio output
Other
Unit died while using
Volume Changes on Own
Wireless surround issues
Pre-Sales
Find A Dealer (Local/Retail)
Find A Dealer (Online)
Other (P)
Product Availability
Product Information
Warranty Questions & Guidelines
Remote App
Cocoon App
Denon App
Extended Warranties
Locate Dealer
Order Verification
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In Warranty Service
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Out of Warranty Service/WAF
Parts
Service Center Issues
Setup
Bluetooth
Ethernet/Hardwire
WiFi
Updates and Upgrades
Airplay Upgrade
Audyssey DSX Upgrade
Auro 3D
DTS:X
Feature Package Upgrade
Feature Package Upgrades
Firmware Updates (Disc)
Firmware Updates (Disc)
Firmware Updates (Ethernet)
Firmware Updates (Ethernet)
Firmware Updates (Service)
Firmware Updates (Service)
HDCP 2.2 Upgrade
Feature Request
Warranty Guidelines
Extended warranty
New Product Warranty
Product Registration Questions
Refurbished Product Warranty
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ALERTS. NEWS. UPDATES.

The HEOS outage impacting online music services, account login, and device updates is now resolved. We apologize for any inconvenience this has caused. If you are still experiencing any issues, please contact our support team for further assistance.

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Saturday: 12pm to 8 PM
All hours are Eastern Standard Time

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