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HEOS Support

FREQUENTLY ASKED QUESTIONS

  • What is the status of my replacement?
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    • HEOS/Multi-Room Sound
      • HEOS 1
      • HEOS 1 Go Pack
      • HEOS 3
      • HEOS 5
      • HEOS 7
      • HEOS Amp
      • HEOS Amp HS2
      • HEOS AVR
      • HEOS Bar
      • HEOS Drive
      • HEOS Drive HS2
      • HEOS Extend
      • HEOS HomeCinema
      • HEOS Link
      • HEOS Link HS2
      • HEOS Subwoofer
      • HEOS Superlink
      • Legacy AVR with HEOS
      • Other / None
    • Advanced Operation
      • iPod Docks
      • IR / Remote Programming
      • IR / Remote Programming
      • RS-232C Control
      • RS-232C Control
      • Turntable Setup
      • Turntable Setup
      • Zone 2/3 Operation
      • Zone 2/3 Operation
    • Direct Purchase
    • Manual Request
    • Parts Distributor
    • Basic Operation
      • • Playback/Disc Issues - DVD/CD/BD
      • Audio Return Channel
      • Connection Setup / Menu Setup
      • Connection Setup / Menu Setup
      • Handshaking Issue / Syncing Issues
      • Handshaking Issue / Syncing Issues
      • iPod Connections
      • No Audio / Audio Dropouts
      • No Audio / Audio Dropouts
      • No Video / Video Dropouts
      • No Video / Video Dropouts
      • Product Registration Questions
      • Protection Mode
      • Protection Mode
      • Remote Programming
      • Remote Support
      • Surround Modes
    • Custom Install
      • HDMI Interconnect Issues
      • Product Set Up Issues
      • RS232 Commands/Controls
      • System Interconnect Issues
    • DB571 5x7 COAX
    • Extended Warranty Contracts
    • New Product Warranty
    • Refurbished Product Warranty
    • FAQ
    • HEOS
      • Amazon Alexa
      • Commercial
        • 3rd Party Control
        • Parts & Accessories
        • Pre Sale Question
        • Promotion Issue/Question
      • Feature Requests
      • HEOS App/Device issues - General
        • App control not possible
        • App crashes
        • App Software Update Issue
        • Grouping Issues
        • Other
        • Stereo Pairing
        • Surround / Subwoofer Pairing
        • Update Issue
        • Volume Issues
      • Network/Discovery Issues
        • Ethernet Stability Issue
        • No Speakers Show in App
        • Some speaker(s) missing in app
        • Wi-Fi Stability Issue
      • Playback Issues - Bluetooth
        • Latency
        • Other Playback Issue
      • Playback issues - external devices
        • Analogue sources
        • HDMI (ARC) issue
        • Latency/Sync
        • Optical / coaxial
        • Sound Modes/Surround
      • Playback issues - General
        • Audio Dropouts
        • Dropouts
        • Playback Issue(s)
      • Playback issues - music server
        • Cannot find server
        • No tracks, artists or albums found
        • Other issue
        • Search issue
        • Unsupported file format
      • Playback issues - Smart device
        • Android/Kindle App
        • Cannot find music
        • iOS Issue
        • Playback issue
        • Unsupported Media (Smart Device)
      • Playback issues - USB
        • Cannot find USB device
        • Search issue
        • Unsupported media (USB)
      • Queue / playlist / history / favorites issue
        • Issue with playlist creation and playback
        • Issue with Queue editing
        • No album art,metadata
        • Other
        • Playback not possible
        • Unsupported Media File Formats
      • Service
        • No Power, Protect
        • Product Registration
        • Warranty Support
      • Setup Issue
        • Bluetooth Pairing
        • General Education How To Use
        • HDMI Control (CEC) / ARC issue
        • IR remote control
        • Network Issue
        • Not able to install wirelessly
        • WiFi signal drops
    • Other
    • Unable to create
    • Unable to login
    • Unable to Reset Password
    • Amazon Prime
    • Internet Radio - TuneIn
    • Music Service Outage
    • Napster / Rhapsody
    • Other
    • Pandora
    • SiriusXM
    • Soundcloud
    • Spotify Connect
    • Tidal
    • In Need of Service or Repair
      • Find A Local Service Center
    • Installation Assistance
      • A/V Setup
      • A/V Setup
      • Audio Calibration
      • Audio Calibration
      • Input Assignment
      • Input Assignment
      • Microprocessor Reset
      • Microprocessor Reset
      • Zone Setup
      • Zone Setup
    • Networking
      • Airplay
      • AirPlay
      • Firmware Update / Server Connect Issue
      • Firmware Update / Server Connect Issue
      • Music Streaming Services
      • Network Operation
      • Network Operation
      • Network Setup
      • Network Setup
    • Features
    • Firmware
    • HDMI
    • IR Codes/RS232
    • Network
    • No Audio/No Video
    • Other
    • Protect
    • Remote
    • Setup/Assignment
    • Zone Setup/Operation
    • Parts
      • Manual Request
      • Parts Distributor
    • App crashes
    • Cannot connect to speaker in App
    • Dead unit out of box
    • Distorted Audio - sound quality
    • Interoperability with other products
    • No audio output
    • Other
    • Unit died while using
    • Volume Changes on Own
    • Wireless surround issues
    • Pre-Sales
      • Find A Dealer (Local/Retail)
      • Find A Dealer (Online)
      • Other (P)
      • Product Availability
      • Product Information
      • Warranty Questions & Guidelines
    • Remote App
      • Cocoon App
      • Denon App
    • Extended Warranties
    • Locate Dealer
    • Order Verification
    • Questions
    • In Warranty Service
    • Other
    • Out of Warranty Service/WAF
    • Parts
    • Service Center Issues
    • Setup
      • Bluetooth
      • Ethernet/Hardwire
      • WiFi
    • Updates and Upgrades
      • Airplay Upgrade
      • Audyssey DSX Upgrade
      • Auro 3D
      • DTS:X
      • Feature Package Upgrade
      • Feature Package Upgrades
      • Firmware Updates (Disc)
      • Firmware Updates (Disc)
      • Firmware Updates (Ethernet)
      • Firmware Updates (Ethernet)
      • Firmware Updates (Service)
      • Firmware Updates (Service)
      • HDCP 2.2 Upgrade
    • Feature Request
    • Warranty Guidelines
      • Extended warranty
      • New Product Warranty
      • Product Registration Questions
      • Refurbished Product Warranty
     

ALERTS. NEWS. UPDATES.

A HEOS Software update was released on Tuesday, April 23, to correct the control system issue caused by the update on April 17. Your HEOS devices should automatically update over the next 24 hours. You can also use the HEOS app to manually update the software. We again apologize for the issue from the previous update.

 

 

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855-499-2820

Customer Service Hours

Mon to Friday:10 AM to 10 PM
Saturday: 12pm to 8 PM
All hours are Eastern Standard Time
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