• - We see your privacy as a right and not just a privilege.
• - We respect your privacy and are committed to maintaining the privacy of your personal information.
• - We will tell you what information we collect about you and how we use that information.
• - We give you choices as to how your personal information will be used.

Please read this Privacy Policy carefully. Your use of the Denon websites, www.ca.denon.com and www.heosbydenon.com, www.ca.marantz.com and Bostonacoustics.com/CA (collectively, the “Sites”), Denon’s HEOS, AVR and Remote applications (collectively, the “Apps”), and Denon’s products and services represents your agreement to the terms of this Privacy Policy.

This Denon Canada Privacy Policy was last updated on August 29, 2016.

• 1. "Personally Identifiable Information" is information about you or that could be used to identify you as an individual. Examples of Personally Identifiable Information would be your name, street address, telephone number, email address, and other personal information that identifies you as you. We call this "Personal Information" for short.
• 2. "Non-Personal Information" is information about how you use our Sites, Apps, products and services that is not connected to your particular name, street address, or other Personal Information. For example, Non-Personal Information could include how many people viewed a particular page on our Site or how many people upgraded to our latest App software, without identifying individual persons or entities, or associating a particular person or entity with that information.

• 1. Our corporate and product Sites (see Q&A “cookies” below).
• 2. Telephone. You may call us and provide us with information.
• 3. Email. You may email us and provide us with information or we may receive a confirmation when you open e-mail from us (if your computer or device supports such functionality).
• 4. Registrations of Your Denon Product. When you choose to register your product you will be asked for information about you as part of the registration.
• 5. Use of Certain Denon Products, Apps or Services. Certain of our products utilize servers owned or leased by Denon in order to store or provide you with information such as music content or other content that may be streamed from our servers to your products. An example of this would be using our HEOS App to create playlists or to access music services whose content comes through the App. In these cases a historical listing of the content may be kept on our servers so as to allow you to recall the list of content played, for example.

What are “cookies” and how do Denon Sites and Apps use them?

As do most websites, Denon’s Sites use "cookies." Denon’s Apps may also use cookies. A cookie is a small data file that can be sent to your browser or other device to be stored automatically on your computer or mobile device. Cookies are commonly used to track your visits to a site or your use of apps so you don't have to log in on every page, and to analyze how you use the site or app. Among other things, this can allow website operators and app providers to serve you better. It may be possible to set your Internet browser or mobile device to reject cookies but this may affect your ability to use some parts of websites or apps.

We use cookies for two purposes: (1) to enable Denon to customize information for certain segments of its customer base; and (2) in some instances, to associate you with your Personal Information. For example, through the use of cookies you may login automatically to the Sites or the Apps, thereby saving you time. Although rejection of cookies will not interfere with your ability to interact with most Denon Sites and Apps, you may need to accept cookies in order to login and use certain interactive services on the Sites or Apps.

The transmission of information via the internet is not always completely secure. We cannot guarantee the security of your Personal Information transmitted to our Sites and Apps, and any transmission is at your own risk. Once we have received your Personal Information, we do employ security features to try to prevent unauthorized access.

When you register your Denon product on our Sites, we collect Personal Information. Our practices regarding the collection and use of this information are described below.

What information does Denon collect from its Sites?

When you visit certain areas of our Sites, we may ask if you would like to register by providing Personal Information. For example, if you buy a product, enter a contest, or subscribe to a mailing list from our Sites, we will ask you for certain Personal Information in connection with that transaction. We also collect Non-Personal Information from the Sites, including which pages you look at and other similar information.

Do Not Track

Without an industry or legal standard for recognizing and responding to Do Not Track signals sent by users' browsers, and without a universal method for turning off tracking at the device level, we do not respond to Do Not Track signals at this time. To learn more about Do Not Track and how to set tracking options on different mobile devices and browsers, please visit www.allaboutdnt.com. If you block the use of trackers on this device, app, or browser, the app may be inaccessible or not function properly.

Ad Tracking

If you want to opt out of interest-based ads, you can choose to limit ad tracking on your computer, iPhone, iPad, iPod touch, and Apple TV. You can also turn off location-based ads on your iPhone, iPad, and iPod touch. Go to Settings>Privacy>Advertising to change the ad tracking setting on your iOS device.

We do not control third parties' collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website at http://www.aboutads.info/choices/.

What information does Denon collect from its Apps?

When you use some Denon Apps, such as our HEOS App, certain functionality (such as streaming) that utilizes Denon servers will leave a history of your use of the Apps that may include listings of content played, playlists, which services were utilized, etc. This allows us to make those listings available to you in the future.

Location Information

Our Apps collect real-time Non-Personal Information about the location of devices through third party analytics providers. If you do not want us to collect this Non-Personal Information, do not download our Apps on your device.

HEOS App

Depending on how you use the HEOS App, different types of information may be provided by you or collected by the App. You can control most of this information by how you use the App and the choices you make regarding the information you provide to the App.

Choosing Not to Create a HEOS Account: if you decide not to create a HEOS account, your computer’s unique internet protocol (IP) address will be logged into our systems along with the serial number of your HEOS product, however, no other Personal Information will be collected by Denon unless and until (I) you purchase and connect more HEOS products to your system (then the same initial Personal Information would be transmitted), or (II) you later decide to create a HEOS account. Some functionality is available only if you create a HEOS account.

Create a HEOS account: if you choose to create a HEOS account, you can choose to provide only the following Personal Information: Email address and music services information.

In addition, after creating a HEOS account, your system will periodically report the following types of Personal and Non-Personal Information: country location; IP address; device details (model, mac address, update activity last time device performed an update check) and playback tracking (used for the “History” feature of the HEOS App).

How does Denon use the information it collects?

We may use Personal Information we collect to complete a transaction you request. With your prior express consent, Denon may also use your mailing address, telephone number and/or email address to alert you to special offers, updated information, and new services. If you don't want Denon to contact you, you may indicate this in the opt-out or opt-in boxes as discussed in the question and answer below titled “What choices do I have?”.

Non-Personal Information collected through our Sites is used for maintenance, monitoring and marketing uses, but Non-Personal Information linked to your Personal Information will not be provided to third parties. Further, Non-Personal Information will not be linked to Personal Information if we provide it to third parties.

Personal Information will not be provided to third parties without your approval except in the limited circumstances listed below.

• Third-Party Service Providers: We employ other companies and individuals to perform necessary functions on our behalf such as fulfilling orders, delivering packages, analyzing data, processing credit card payments, and providing customer service. To perform their services they are given access to Personal Information but may not use this Personal Information for other purposes and are required to abide by the standards of this Privacy Policy.
• Business Transfers: If our business is sold or transferred, customer information would be expected to be one of the transferred business assets but remains subject to the commitment made in this Privacy Policy unless the company that acquires it informs you otherwise.
• Legal Compliance: We may release personal information when we believe release is appropriate in order to follow the law; enforce or apply our Terms of Use www.dmglobal.com/termsofuse and other agreements; or protect the rights, property, or safety of Denon, our users, or others.

Does Denon collect Personal Information from children?

Denon’s Sites and Apps are not intended for use by children and do not solicit them. Denon does not knowingly obtain or try to obtain Personal Information from children or request such information from them.

What is Denon’s policy on information transfers?

The Sites and Apps are managed from and operated in the United States. We may transfer the personal information we collect about you through the Sites to Denon subsidiaries, affiliates and service providers in countries other than the country in which the information was originally collected. Those countries may not have the same data protection laws as the country in which you initially provided the information and in some countries, your personal information may be accessed by governments, law enforcement authorities or the courts. When we transfer your information to other countries, we will protect that information as described in this Privacy Policy. If you have any questions regarding our policies and practices relating to transfer of personal information, please contact us as specified in the “How do I contact Denon if I have other questions?” section below.

What choices do I have?

We offer a number of options regarding the collection and use of information by Denon. At the time you submit Personal Information, you can opt-out of receiving information from Denon about our products and related products, promotions, and services by checking or removing the check from appropriate boxes provided for this purpose. You also are not required to submit Personal Information to Denon unless you wish to voluntarily participate in a promotion, register your products, receive information from Denon about our products or services, or engage in similar types of voluntary actions.

Can I access, correct and/or remove the information collected about me?

Denon believes in and supports your right to access, correct and remove the Personal Information you have provided us. To do so, simply contact Denon at 201-762-6665 and we will make corrections that you request. If Personal Information is removed, you may lose access to parts of the Sites, Apps, products or services that require use of your Personal Information to gain access. After we remove your Personal Information, we will only keep copies of the Personal Information as necessary for us to comply with governmental orders, resolve disputes, troubleshoot problems, enforce any agreement you have entered into as the result of purchasing a Denon product or service, or through our Sites or Apps, and as otherwise reasonably necessary.

Is all of my information kept securely?

Denon has technology and security measures in place and strict policy guidelines that are designed to protect your information from unauthorized access and improper use. All Personal Information and any Non-Personal Information are stored in a physically secured environment. Access to this information is strictly limited to individuals with a legitimate reason to have access, who have signed agreements that prohibit the unauthorized use or disclosure of such information, and who know their access activities are monitored. In addition, all of Denon’s stored information is firewall protected in a manner designed to prevent unauthorized access into our systems. The Sites employ Secure Sockets Layer authentication where necessary to ensure the security of highly sensitive Personal Information, such as payment information and we will continue to enhance our security procedures as new technology becomes available. While we cannot guarantee that loss, misuse or alteration of your data will not occur, we work hard to prevent such occurrences.

We retain Personal Information as long as is required for the purposes identified when you provided the Personal Information, and for any new purposes identified by us and consented to by you, unless a longer retention period is required or permitted by law.

Will this Privacy Policy ever be changed? How can I find out about any changes to this Privacy Policy?

Our Privacy Policy could change in the future. As our business and services expand and change, we will update this Policy to provide you with information about changes to our Privacy Policy, including how we treat Personal Information collected through our services.

Updates to this Policy, including opportunities to opt out of data collection, will be posted via our Sites and Apps that link to this Policy indicating the Policy has been updated. In most cases, these will be the exclusive means of communicating changes to our Privacy Policy. We encourage you to review this Policy periodically to review any changes that have been posted.

One thing that will never change at Denon is our commitment to your privacy.

How do I contact Denon if I have other questions?

If you have any questions or comments about our use of your information or about this Privacy Policy, contact Denon’s Privacy Officer at privacy-na@dmh-global.com or by mail at D&M Holdings, 100 Corporate Dr., Mahwah, NJ 07430. We will be happy to give you more information.

If you have a complaint about our use of your information, please let us know. We comply fully with the legal and regulatory supervisory authorities responsible for enforcing our adherence with the privacy principles stated above.